Sugar Coated Sales Farn - Commercial Account Manager Softchoice Employee Review

1.0
Dec 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Great culture, Fun people, accommodating benefits SPIFS

Cons

Downright abuse of reps - work life balance doesnt exist in this role. Hoo rah type of culture, not for everybody. Base salary is more than $15,000 under industry standard. Values reps who are willing to be overworked for a 'chance' at a raise every 6 months. Those raises rarely come, the first two raises together still leave you with a base salary well below the industry standard. claims to value its employees, puts their people first - first to boot them out the door when talk of raises are brought up. Long story short, their values are not in line with the company's practice. Anyone in sales, I would stay away. Great starter job, but get your experience and RUN. they are more than happy to pay you under $50k a year until you get offers for 80-100k, realize your worth and ask for a raise. Then, they'll most likely pull every customer complaint they can find from the beginning of time (literally, my first week in role) and use those as grounds to fire you without cause before you have the chance to resign. That, or offer you a pat on the back and tell you to keep your head down.

Explore other reviews about Softchoice

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture and great place to work.

Cons

None that I can think of.

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Softchoice Response
1mo
Thanks for your review and for recognizing our excellent culture! We're thrilled you've had a positive experience on our team.
1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Recently acquired by WWT

Cons

What they tell you the role is definitely is NOT what it is. How they deceive you into taking this role is unethical. They promise you inbound and warm leads and claim to be the preferred AWS Partner but AWS doesn't want to deal with us at all because we don't have the technical staff qualified to support their customers. When we acquire AWS customers they wind up having a bad experience and Softchoice has a really bad reputation internally at AWS. They target ex AWS employees because they are already certified & they already have contacts. Meanwhile all the managers are not even certified, which means they don't know the content and can't talk with AWS Leaders effectively. There's favoritism so some people are forced to call nonstop and send emails but the people with sales don't do that. To cover it up, they just started having those people make calls but several months of records tell a different story. Management is extremely inexperienced and underpaid so they have side businessss and podcasts.

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