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I know firsthand that your role is a demanding one, so thank you for doing what you do, day in and out, to support our clinicians. We would not be successful without you! I also want to acknowledge the challenge of change — improving our practice model brought new structure and processes, and we’ve brought in new leadership with new ideas to help us take care of more patients, coast to coast. Because of our national footprint, the experience — though we try to make it consistent — can feel different depending on where you are. Thank you for your advice here. If you’re interested, I’d love to chat to better understand how we can reinvigorate our culture. You can reach out to me directly via email, or here at belong@soundphysicians.com. — Jennifer Grover, Senior Vice President of Operations