A company that has a heart. - Flight Attendant Southwest Airlines Employee Review

5.0
Oct 29, 2008
Recommend
CEO approval
Business Outlook

Pros

At southwest airlines you are part of a family. You enjoy going to work, because the company cares about you and your family. So, in return you care about the company and their family as well. I will give you an exaple. When i was in training in Dallas for a month to be a flight attendant, my premature nephew had passed. I did not want to tell the trainers because I did not want them to think I was not focused on passing training. A friend told one of the trainers. As I was walking to class i was pulled aside. She asked me if I was ok, and if there was anything that she could do to help me. I told her I was ok, and what happens at home stays at home. That friday, two days later I went to my mail box and found a card that was signed by every trainer in the department. I was saying sorry for my loss. This is not the only thing that makes swa so great. The flexible hours, good pay and great benefits. Supervisors who care and actually listen. And an chance to make life long friends. So, If you like to get paided very well, and want flexible hours and enjoy making people happy then southwest airlines is the job for you.

Cons

no down falls at all

Explore other reviews about Southwest Airlines

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The flight benefits were great. Highest 401k match I have seen.

Cons

Not many cons from my experience.

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The company offers competitive travel benefits, good pay, and the opportunity to work with many dedicated employees. The brand has a strong reputation, and there is potential for a positive work environment if leadership consistently lives up to the company's stated values.

Cons

Southwest Airlines has the potential to be a great company, but the workplace culture falls short of its public image. In my experience as an employee in HR I see the microaggressions are common, and employees of color face barriers to career growth and advancement that are not equally experienced by everyone. Leadership lacks transparency, communication is inconsistent, and employees are often left without clear explanations for important decisions. There is a disconnect between the company's stated commitment to diversity and inclusion and what is experienced in the workplace. The organization would be a much better place to work if leadership fostered a culture of accountability, transparency, respect, and equitable opportunities for all employees.

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