I'm so proud to work at Southwest Airlines! - Communications Lead, Corporate Communications Southwest Airlines Employee Review

5.0
Jun 18, 2019
Recommend
CEO approval
Business Outlook

Pros

It's cliche, but it really does feel like a Family at Southwest. We are a proud of our (now not so) little airline and what we stand for. I have had fantastic Leaders who care about me as a person--not just my work. Our senior most Leaders think of Employees first with every decision they make. I feel fortunate every day to work for this Company.

Cons

Like any organization, keeping up with technology and tools to do our jobs in the most efficient way can be a challenge.

Explore other reviews about Southwest Airlines

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great flexible company. You have the upmost control over your schedule. Work as much or as little as you want.

Cons

Not any that I could think of

1.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The company offers competitive travel benefits, good pay, and the opportunity to work with many dedicated employees. The brand has a strong reputation, and there is potential for a positive work environment if leadership consistently lives up to the company's stated values.

Cons

Southwest Airlines has the potential to be a great company, but the workplace culture falls short of its public image. In my experience as an employee in HR I see the microaggressions are common, and employees of color face barriers to career growth and advancement that are not equally experienced by everyone. Leadership lacks transparency, communication is inconsistent, and employees are often left without clear explanations for important decisions. There is a disconnect between the company's stated commitment to diversity and inclusion and what is experienced in the workplace. The organization would be a much better place to work if leadership fostered a culture of accountability, transparency, respect, and equitable opportunities for all employees.

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