Nice benefits, grueling call center work. - Internet/Phone Call Agent Spectrum Employee Review

3.0
Sep 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Complementary internet/phone/cable while with company. Regular conferences so we understood how the company was changing.

Cons

Taking calls from angry customers tears your soul apart. Team leaders can help with technical problems and suggestions for greater efficiency, but they did nothing to help keep mental calm with angry customers. Chances for promotion are few for the call agents; once you rise in the company you have some chances. New technologies are rolled out but don't get supported; salespeople sell services the customer's equipment can't handle, and the call agents get the blame.

Explore other reviews about Spectrum

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, teammates, technology

Cons

AI, bureaucracy, outdated hardware, webex trash

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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