3.0
Sep 22, 2019
Nice benefits, grueling call center work.
Former employee, more than 1 year
Orlando, FL
Recommend
CEO approval
Business Outlook
Pros
Complementary internet/phone/cable while with company. Regular conferences so we understood how the company was changing.
Cons
Taking calls from angry customers tears your soul apart. Team leaders can help with technical problems and suggestions for greater efficiency, but they did nothing to help keep mental calm with angry customers. Chances for promotion are few for the call agents; once you rise in the company you have some chances. New technologies are rolled out but don't get supported; salespeople sell services the customer's equipment can't handle, and the call agents get the blame.