Hostile customers, hostile management - Customer Service Representative (CSR) Spectrum Employee Review

1.0
Mar 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Telephone work Easy Vacation time Friendly coworkers Flexible Shifts

Cons

Hostile customers Hostile management Constant micromanaging, regardless of employee's productivity Very high turnover rate

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Spectrum Response
5y
We care deeply about upholding high standards of professionalism. What you have described does not align with Spectrum's company values. We will share your comments with our leadership team.

Explore other reviews about Spectrum

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I have been with Spectrum for 7 years now. If you have a good work ethic, Spectrum hands down is the place to work. I've had 2 kids since starting with them, their benefits are amazing, good pay, and I cannot say enough of how fortunate I have been since starting with them.

Cons

They are a corporation. If you understand that, then there aren't any major cons

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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