TERRIBLE COMPANY - Senior Carrier Account Manager Spot Employee Review

1.0
Oct 14, 2025
Recommend
CEO approval
Business Outlook

Pros

There are not many - if you enjoy working your life away, minimal evenings off, and working almost every weekend, this is the job for you. You do have the opportunity to make a decent salary, but at the cost of your mental health.

Cons

You will be expected to be "on call" basically 24/7. If it is 7pm on a Saturday, and a driver breaks down, you are expected to stop whatever you are doing to find a recovery driver. This endless cycle (especially in the winter) every night/weekend causes a quick burnout rate and turnover ratio. Like me, you will probably make it a few months until you are completely discouraged by this company's lack of ability to find a proper solution to their people feeling like they work 24/7. You will not be told the full truth upon hiring about after-hours/weekend work, so be sure to take this message seriously. Furthermore, the account managers feel as if they are your boss, and you will be disrespected by certain account teams anytime you make a mistake. If you are looking for even a decent work-life balance, stay as far away as possible. Do not make the same mistake as me and read through all of these negative reviews and apply anyway. I promise you will regret it.

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Spot Response
7mo
Thank you for taking the time to leave a review. We are always striving to improve. If you have any further feedback to share, please email us at hr@spotinc.com.

Explore other reviews about Spot

5.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great comission structure and ops support combined

Cons

no work from home sadly

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Spot Response
2mo
Thank you for taking the time to leave a 5-star review. We are always striving to improve. If you have any further feedback to share please email us at hr@spotinc.com.
1.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The office is in a good area of the city and building amenities are nice.

Cons

This company and the entirety of its management is completely unprofessional. Managers will only help you when it is convenient to them, miss scheduled meetings without notice, or be absent for weeks at a time. Manager turnover is high and you are left to figure things out for yourself a good majority of the time. There is no work from home option and they only provide 10 days of PTO and 0 sick days. Most people, management included, will come in sick to save their vacation days and get others sick in the process. The only time a work from home option was provided was when a former employee posed an extremely dangerous threat to the office and police had to guard the building. Even then, the option to work in office was available. Racism and sexism are prevalent throughout the company. Minorities are the first to be placed on performance improvement plans on tracks to be fired, while others with equal or even lower performance are not. Women are frequent targets of baseless accusations made by trainers and upper management, making it an incredibly hostile environment to work in.

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Spot Response
6d
Thank you for taking the time to leave a review. We are always striving to improve. If you have any further feedback to share, please email us at hr@spotinc.com.
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