Started from the top now we're here - Customer Support Sprout Social Employee Review

1.0
Jan 5, 2023
Recommend
CEO approval
Business Outlook

Pros

- Coworkers - R&R days - Stock - PTO policy, unlimited but encourages people to take it

Cons

Support leadership doesn't listen to direct reports enough. Then they're surprised people are unhappy. Transparency is supposed to be a value here but isn't practice by this leadership team. So much gossip from the leadership team about their direct reports. They think it doesn't trickle down but it does. No career growth unless you want to stay in support the whole time. They'll point to the same 3 people who have been promoted to roles outside of the team as some sort of win for them. Those people did all the lifting themselves with minimal help from any of the leaders on the support team. At that point you might as well go look for a new job because the pay is also below average.

Explore other reviews about Sprout Social

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Work Culture. Really Good. At least from what I can tell.

Cons

Not much remote work is lonely but thats about it.

4.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Sprout Social has a genuinely friendly, collaborative culture. People are smart, welcoming, and easy to work with across teams, and there's a real sense of camaraderie that makes the day-to-day enjoyable.

Cons

Where things consistently fall short is follow-through. Programs launch with a lot of enthusiasm and visibility, but the operational discipline to sustain, measure, and iterate on them after launch tends to fade. This creates a pattern where good ideas don't get the long-term investment they need to actually stick or show results, which can be frustrating for people who are trying to build durable, scalable systems. There also doesn't seem to be a clear long-term plan that the field can execute against. Priorities can feel like they shift often, which makes it hard to know where to focus or what direction to move in. Getting direct, straightforward answers from leadership on strategy and direction was often difficult.

3
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