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Sprout Social

Engaged Employer

Sprout Social reviews

Extremely misleading company culture. - Customer Service Representative Sprout Social Employee Review

1.0
Apr 2, 2025
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

The officers and facility are beautiful, the perks are amazing and the health insurance is top-tier.

Cons

this company is a complete farce when it comes to putting their money where their mouth is when it comes to their company culture. They claim to champion a variety of progressive social issues, but when the rubber meets the road, they refuse to act on those principles, or acknowledge these values when it comes to their employees - if you need any accommodation, whether it be for a death, a violent accident or anything else, or have any personal/life issues, they are not accommodating or understanding whatsoever. They claim to be an extremely diverse company, but there is no semblance of this once you are initiated. It feels like a cult for rich white people, and once you have shown that you are not in their club, they’ll show you the door without even looking you in the eyes as they fire you. They actually won’t even stay in the room, or provide you with any of your performance reviews, and threaten you with litigation for asking for them, or for seeking another position in the same industry. in their severance documents, they even demand that you get their approval BEFORE you apply for ANY job you seek for the next 10 years after you’ve been fired. If you have a lawyer look over this contract, they will tell you that it’s unenforceable, but that does not stop Sprout from trying to intimidate their queer and black employees to get what they want and silence them.

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Sprout Social Response
1y
Thank you for sharing your experience. We’re genuinely sorry to hear that this was how your time at Sprout felt. That’s not the kind of experience we want anyone to walk away with. We’re proud of the values we hold ourselves to: integrity, equity, and support—and we know how important it is that those values show up in the day-to-day, not just in words. We have established processes in place to support employees through difficult moments and transitions, and we strive to approach those situations with care and respect. We appreciate your feedback and will continue listening, learning, and working to ensure every employee feels seen, supported, and treated with dignity.

Explore other reviews about Sprout Social

5.0
Jun 24, 2026
Associate software engineer
Recommend
CEO approval
Business Outlook

Pros

Good Work Culture. Really Good. At least from what I can tell.

Cons

Not much remote work is lonely but thats about it.

4.0
Jul 20, 2026
Operations
Recommend
CEO approval
Business Outlook

Pros

Sprout Social has a genuinely friendly, collaborative culture. People are smart, welcoming, and easy to work with across teams, and there's a real sense of camaraderie that makes the day-to-day enjoyable.

Cons

Where things consistently fall short is follow-through. Programs launch with a lot of enthusiasm and visibility, but the operational discipline to sustain, measure, and iterate on them after launch tends to fade. This creates a pattern where good ideas don't get the long-term investment they need to actually stick or show results, which can be frustrating for people who are trying to build durable, scalable systems. There also doesn't seem to be a clear long-term plan that the field can execute against. Priorities can feel like they shift often, which makes it hard to know where to focus or what direction to move in. Getting direct, straightforward answers from leadership on strategy and direction was often difficult.

3
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