I understood insurance, but it was so boring. - Customer Service Representative (CSR) State Farm Employee Review

3.0
Aug 12, 2020
Recommend
CEO approval
Business Outlook

Pros

And after my boss threatened to fire me I decided to just quit. However, it’s a great way to make $ if you work hard and learn what you need to. I was able to experience this strange wealth. Bittersweet. Especially when I witnessed my boss deal with a life insurance claim. He was so cold and awkward. Oh, but his main goal was to sell as much love insurance as possible, which I understand. $$. I understand the benefit, but we can’t forget these people paid our bills.

Cons

None. Great company. Very healthy competitive environment. I learned, so much much. if you ever get the chance. Give insurance a try

Explore other reviews about State Farm

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company to learn adjusting.

Cons

There are no cons from me

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
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