Yikes - Sales Stella McCartney Employee Review

So much micromanaging and task distribution, the gossip is often wondering what some employees even do. Store level team commonly feel like a glorified assistants to office level employees bogged down with random / inconsiderate / asinine tasks, with the extra stress of selling. Many of the office team don’t know how to communicate in a healthy manner, to the point you avoid interaction even when they can actively solve a money producing problem. Internal complaints tend to go unresolved. Even in a perfect world of the most experienced store team, a trusting upper management, the worlds largest books & a steady stream of traffic, the technology issues are beyond imaginable (most alarmingly the POS constantly crashing, non user friendly UI, the simple task of taking a client’s money is very far from easy; wasn’t always like this but doesn’t seem to get anywhere closer to fixing). Tools for leveraging & working with luxury clients are commonly incomplete, broken, or non-existent. Product is a fine. It seems to be far more popular in other regions, but constantly missing the mark with American consumers & unable to find it’s target. Even pre-COVID, trying to grow a client book was a struggle with the designs and store assortment consistently missing the mark. (Always is there talk for years about capturing the younger consumer, but Stella was & is a “mom” brand, and things like size availability is hair pulling for employees and ostracizing for consumers.) Stella McCartney has in theory powerful values with environmentalism, collectivism, optimism... it is all but meaningless outside of London / in the United States. Brand has a lot of potential in the United States, hopefully they find it before they have to sell any more wheels on this train.