Used to be somewhat better when it was still Notify MD. - Customer Service Representative Stericycle Employee Review

1.0
Jul 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Most of the toilets flush. Benefits are great if you can afford them on your meager salary.

Cons

Where do I start? Let's see: Low pay. A ridiculous "points" system that is designed to punish the call-center workforce for the most ridiculous, negligible infractions---infractions which don't even matter in the real world. Micromanagement to the extreme. Grossly underqualified people are always picked to be members of management. Standards of hiring are very low. Unintelligent co-workers. Favoritism. Childish, daycare-like environment. Prescription drug abuse has occurred on the premises, with witnesses to the event, and management is aware yet does nothing to confront the problem. A known, convicted thief and criminal works on the call floor with clients' and patients' credit card numbers and nobody has taken steps to monitor or terminate that person, either. This is nowhere you want to work.

Explore other reviews about Stericycle

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork, engagement and collaboration

Cons

None that I can think of right now

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Stericycle Response
3mo
Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
2.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

I worked alongside a team that was consistently supportive and always willing to make time to answer questions, which made a meaningful difference in my day-to-day experience. There was a real sense of collaboration, and having people who were approachable and dependable made it much easier to navigate a fast-paced, high-volume sales environment. It helped create a bit of stability and camaraderie even during more demanding or repetitive parts of the role. Overall, it was a company operating as a leader in the space, which added to the scale and pace of the experience

Cons

This was my experience working at Shred-it, which is a subsidiary of Stericycle.If you’ve ever wondered what zero autonomy feels like, this is your spot. The day was a nonstop loop of cold calls, cold walk-ins, and more cold calls, with a mandatory “smile and dial” every morning. On the Shred-it team selling waste bins, it often felt like creativity and independent thinking were… safely shredded. Management could be extremely hands-on to the point of micromanagement, with frequent check-ins and scripted role-play scenarios that rarely reflected real conversations in the field. Communication style could come across as condescending or patronizing at times, especially on team calls, which made for an uncomfortable environment when feedback felt more critical than constructive.

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Stericycle Response
1mo
We really appreciate you taking a moment to reflect and share your journey with us. I’m sorry things haven’t gone as smoothly as they should, but your feedback is valuable and helps us make the improvements needed to create a better, more supportive place for everyone.
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