You started replying to reviews - Customer Experience Expert Stericycle Employee Review

1.0
Jan 22, 2016
Recommend
CEO approval
Business Outlook

Pros

I am so glad that you started replying to reviews on the company, your culture, and value of the team members.

Cons

You have offered 0% solution to poor pay, a benefits package that does not make much sense, and how you are going to compete with the competition. Your pay structure is absolutely wrong! Please, examine other companies in the same industry. Do not tell me you are "Constantly improving" or "Researching the competition" or "Offer a benefits package above the industry standard." You are lying now. You are not doing anything but try and make yourselves look good and understanding, and it really looks bad. 50%! match with the 401K, come on now, Horrid. The pay here in the mid-west is typically 2-4 dollars per hour higher in other similar jobs with better benefits. Also, there are 0% chances for advancement opportunity here, and the pay for those advances is sub par or require bizarre hours. I do not want to hear any reply that says, "We strive to make our Team Members feel valued and appreciated by offering a comprehensive benefits package that is in excess of what others offer." LIE!

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Stericycle Response
10y
Thank you for sharing your thoughts and opinions with us. We're glad to see that you've noticed that we've started replying to reviews. One of the reasons we're doing this is to hear what our Team Members have to say and learn how to improve from our feedback. We're sorry to hear that you're unhappy with your experiences as a former Team Member, but we've made many strides recently to improve Team Members' experiences at Stericycle. Regarding your concerns about our benefits package, we've rolled out new options for 2016. We're not lying when we say we value our Team Members. As both an employer and a company, we live by our Core Values, two of which are Integrity and Accountability. We are open and honest in all of our practices and we take ownership of our actions, both successful and not, so we can learn and continue to grow.

Explore other reviews about Stericycle

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teamwork, engagement and collaboration

Cons

None that I can think of right now

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Stericycle Response
3mo
Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
2.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

I worked alongside a team that was consistently supportive and always willing to make time to answer questions, which made a meaningful difference in my day-to-day experience. There was a real sense of collaboration, and having people who were approachable and dependable made it much easier to navigate a fast-paced, high-volume sales environment. It helped create a bit of stability and camaraderie even during more demanding or repetitive parts of the role. Overall, it was a company operating as a leader in the space, which added to the scale and pace of the experience

Cons

This was my experience working at Shred-it, which is a subsidiary of Stericycle.If you’ve ever wondered what zero autonomy feels like, this is your spot. The day was a nonstop loop of cold calls, cold walk-ins, and more cold calls, with a mandatory “smile and dial” every morning. On the Shred-it team selling waste bins, it often felt like creativity and independent thinking were… safely shredded. Management could be extremely hands-on to the point of micromanagement, with frequent check-ins and scripted role-play scenarios that rarely reflected real conversations in the field. Communication style could come across as condescending or patronizing at times, especially on team calls, which made for an uncomfortable environment when feedback felt more critical than constructive.

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Stericycle Response
1mo
We really appreciate you taking a moment to reflect and share your journey with us. I’m sorry things haven’t gone as smoothly as they should, but your feedback is valuable and helps us make the improvements needed to create a better, more supportive place for everyone.
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