Managers and Lead Flexes - Flexologist StretchLab Employee Review

2.0
Nov 15, 2023
Recommend
CEO approval
Business Outlook

Pros

-The clients that come in that you’re able to provide great services for -Flexible scheduling -the ability to do physical therapy adjacent work while still in school or immediately after graduating -constant resources for learning new stretches and techniques through StretchLab platform

Cons

- there’s only one manager at this location and she’s extremely unprofessional. She doesn’t communicate at all and any criticism given to her, she takes personally and will try to get in the way of your scheduling. She has a created a very gossip heavy environment and it’s divided the team greatly as she shows favoritism. She has contributed to a heavy toxic environment that has cost some flexes to want to leave and continues to cover up her faults by hiring new flexes. - the lead flexes doesn’t communicate well either and has subjected piggybacking on managers behavior. Many flexes have communicated multiple times to the lead flexes and manager about issues they’re seeking change for and nothing has been done. -no benefits -paid per client, below minimum wage for 25 minute sessions - paid minimum wage for down time hours (doing any cleaning tasks, meetings, etc) but encouraged to not have too much down time

Explore other reviews about StretchLab

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and can be rewarding once clientele is established.

Cons

Last minute cancellations and pay depends on schedule

2.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Emotionally fulfilling work, seeing clients progress towards their goals is rewarding. Time goes by quickly when you're engaged with your client.

Cons

For stretchlab generally: Grossly underpaid for the level of skilled physical labor. This is intense on the body over time, with repetitive stress to joints. You must shape your physical training and recovery outside of the job, around the job itself. The Dublin location (same owner at Gahanna and Powell) : Owner did not pay rate specified in offer letter, and refused to rectify the problem. Poor customer service to clients from owner and management. Constantly changes their minds on how operations should function, lack of consistency overall. No respect for personal time, very unlikely to grant time off requests. Does not follow franchise format of Lead Flex -> providing ongoing training for Flexologist. This sucked, because it felt like there were few opportunities to improve skills. I was the most utlizied/consistently booked flex, and was still bullied/berated for getting sick despite being the highest earner. Everyone quit - management and all flexes, due to owner behavior. Owner should not be in a people-oriented business, he is not a people-person.

See reviews by: Helpful|Rating|Date|All