The owners don’t care about the employees or clients - Flexologist StretchLab Employee Review

1.0
Aug 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Helping people with their ROM and quality of life was very rewarding.

Cons

They lock you into a year of employment before your training is fully paid for. Extremely high staff turnover even with that. Benefits, breaks, and any perks were stripped away to give the owners a bigger cut. I question the legality of their actions. Pay increases were a joke or non-existent. It was a part time position that the owners wanted you to treat as a full time job with no respect to available hours. I was told by management, from the owners, that if I wanted to take 3 weeks off for my wedding and honeymoon, that my job was not secure when I got back. I informed management of this when I was hired about a year prior. They gave me that news a few months before I got married. These particular owners say they care about the people there but they don’t.

Explore other reviews about StretchLab

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment Great people Easy job

Cons

The Cold calling was no phone although esy

2.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Emotionally fulfilling work, seeing clients progress towards their goals is rewarding. Time goes by quickly when you're engaged with your client.

Cons

For stretchlab generally: Grossly underpaid for the level of skilled physical labor. This is intense on the body over time, with repetitive stress to joints. You must shape your physical training and recovery outside of the job, around the job itself. The Dublin location (same owner at Gahanna and Powell) : Owner did not pay rate specified in offer letter, and refused to rectify the problem. Poor customer service to clients from owner and management. Constantly changes their minds on how operations should function, lack of consistency overall. No respect for personal time, very unlikely to grant time off requests. Does not follow franchise format of Lead Flex -> providing ongoing training for Flexologist. This sucked, because it felt like there were few opportunities to improve skills. I was the most utlizied/consistently booked flex, and was still bullied/berated for getting sick despite being the highest earner. Everyone quit - management and all flexes, due to owner behavior. Owner should not be in a people-oriented business, he is not a people-person.

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