Pros
Semi-flexible shift, output-based, no time tracker for an in-house team member, paid holidays with 10 PTOs per year. People are great, supportive, considerate, and no micro-management.
Cons
Some teams have too many projects being handled at a time or too many hats worn in a role: recruitment, HR, finance, project manager, training, customer support, and all sorts of tasks masked as a Content Specialist so you need to be good at time management to keep up with the output and deadlines. Admin and Specialist roles have almost the same pay at $6.4/hour and contractors who are non-in-house team members are paid more than in-house team members who are handling more workload. Please pay your people well. No performance evaluation plan for growth or structured coaching. They have on-shore people in top management who don't have an idea what they are doing and are promoted because of tenure. The training plan is still being improved, tools and knowledge base are all over the place, and too much information is stored; needs better organization.
