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      Sun Life

      Engaged Employer

      Sun Life reviews

      Toxic management leads to high turnover and stress - Customer Service Representative (CSR) Sun Life Employee Review

      1.0
      Jul 15, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. I wasted few month in this company. They will tell you so many good things (lahat ng maganda sa tenga) yet the management sucks! The client does not have any ideas sa complaints ng mga csr. If you want to ruin your mental health make sure its worth the pay.

      Cons

      Management. Team leads. OM. Choose better. No wonder why theyre always HIRING.

      Explore other reviews about Sun Life

      5.0
      Jun 4, 2026
      Intake representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

      Cons

      Contract with VOYA ended and was not rehired with VOYA

      2.0
      Jun 25, 2026
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

      Cons

      Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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