sunrise - Concierge Sunrise Senior Living Employee Review

Good pay Good people An okay job

Inconsistent hours and Inconsistent communication

It's no a bad company, its bad leadership at the top with no senior living experiance and understanding of the business making horrific decisions.

Activity Directors are now being required to manage the concierge desk in addition to their existing responsibilities, which already include running daily programming, driving the bus, and supporting residents across the community. This expanded role means they are expected to be available from to 8 to 8, 7 days a week to, cover concierge shifts, train new concierge staff, and answer their phones even after they have clocked out. These are hourly employees. Expecting them to remain reachable and accountable outside of paid hours . Adding concierge management, shift coverage, and staff training on top of a already full plate, without any additional compensation, sends a message that their time and wellbeing are not valued. Work life balance is NOT important to the new leadership team. Activity Directors are the heartbeat of a senior living community. They are also the lowest paid managers in the building. Burning them out with unsustainable expectations will ultimately affect the residents they work so hard to serve and the business as a whole. Whoever allowed this decision to be made without any kind of raise, clearly has no clue about what it takes to be an Activity director and lacks education in senior living. Their attitude through all this is they want to raise the Activity Directors up and give them more opportunities to grow, but not financially. And if they dont like it, theres the door.