Over worked.
Using euphemisms does not equate to the company living up to the standard they sell. Care givers are expected to assist resident with every solitary aspect of life - yet they are responsible for multiple residents receiving care. For example, if you have 4 care givers on the floor, and four residents that need to use the restroom during dinner -guess who doesn't get their dinner in time? The other 56 residents in the dining room because care givers are responsible for serving. Department heads are required to jump on the floor when we're short - which is great for emergencies- but with how slow the hiring process is- I was on the floor for a month & working 16 hours a day just to maintain the administrative & daily requirements of my job as well. My health easily went out the window.
The training requirements make hiring a logistical nightmare - one month to hire a care giver doesn't make sense when they only give a two week notice.
Regionals are quick to reprimand without listening to or addressing the daily community-level challenges. I only spoke with my regional once and then she had her visit and asked me for documentation on a item I wasn't even aware was my responsibility. I'm a very hard worker, and if I know the expectations & my responsibility is clear to me, I go over and beyond to ensure I am fulfilling my duties. Unfortunately, I was embarrassed and upset when I was asked for something that I wasn't even aware of. She made it very clear that she I should have known it was my responsibility. Where was my training on that? Why wasn't it clear to me that she expected that of me? Every other regional I've ever worked with has taken a day or two out to ensure that I am trained properly. Feeling unsupported by higher level management is one of the many reasons I left.
I was very excited to join Sunrise after researching & going through the initial orientation where they discussed the Sunrise way & expressed how connected they were to their original values. Unfortunately, the company did not live up to the reputation they sold and I was extremely disheartened and disappointed.
