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Sunrise Senior Living

Engaged Employer

Sunrise: Wrong Execution of the Right Idea - Coordinator Sunrise Senior Living Employee Review

1.0
Aug 18, 2010
Recommend
CEO approval
Business Outlook

Pros

This may be a great place to cut your teeth. Working for seniors can be a rewarding and promising career.

Cons

Sunrise claims to have their resident's needs as number one in priorities. Since I have been here they do not. Sales and marketing drives this boat right now. Residents are not assessed properly in efforts to get them in the door or retain them. Then Care Managers who are trained in assisted living practices are asked to provide nursing home care. We have never once had a visit from a VP or an Area Operations Manager where they asked, "How are your residents doing and what can I do to help you?" What we normally here is, "Why aren't all your rooms full? Why have you used so many labor hours? Why can't you figure out how to take care of 112 residents with only 5 Care Managers? What do you mean you need more supplies? Do you have to use so many medicine cups. . .just reuse them. Where's your name badge? Your shoes aren't tied!" This company focuses so much on squishing ants that they don't see the elephants jumping the fence! Sure they will listen to your grievances but only to show you the door later. I have never seen a company in which all the senior management is so out of touch with the true aspect of resident care. And talk about directives. . .corporate spends all kinds of time figuring out how the field can best support them and not the other way around. The folks in the big offices definitely take pride in looking down their noses at us.

Explore other reviews about Sunrise Senior Living

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay Good people An okay job

Cons

Inconsistent hours and Inconsistent communication

avatar
Sunrise Senior Living Response
2w
All feedback is important to us and we take your comments very seriously. Please email info@sunriseseniorliving.com with your contact information so that we can reach out to you for additional information so that we can review and address the situation. Thank you, The Sunrise Team 
1.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's no a bad company, its bad leadership at the top with no senior living experiance and understanding of the business making horrific decisions.

Cons

Activity Directors are now being required to manage the concierge desk in addition to their existing responsibilities, which already include running daily programming, driving the bus, and supporting residents across the community. This expanded role means they are expected to be available from to 8 to 8, 7 days a week to, cover concierge shifts, train new concierge staff, and answer their phones even after they have clocked out. These are hourly employees. Expecting them to remain reachable and accountable outside of paid hours . Adding concierge management, shift coverage, and staff training on top of a already full plate, without any additional compensation, sends a message that their time and wellbeing are not valued. Work life balance is NOT important to the new leadership team. Activity Directors are the heartbeat of a senior living community. They are also the lowest paid managers in the building. Burning them out with unsustainable expectations will ultimately affect the residents they work so hard to serve and the business as a whole. Whoever allowed this decision to be made without any kind of raise, clearly has no clue about what it takes to be an Activity director and lacks education in senior living. Their attitude through all this is they want to raise the Activity Directors up and give them more opportunities to grow, but not financially. And if they dont like it, theres the door.

1
avatar
Sunrise Senior Living Response
3w
We strive to maintain a supportive and productive work environment in our community. We take all feedback and concerns seriously and would like to hear more about this situation. Please email info@sunriseseniorliving.com, so that we may obtain further details from you and can review this matter more closely. Thank you, The Sunrise Team
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