Really focused on sales - CEA/Customer Service Representative Sunrun Employee Review

3.0
Jan 1, 2024
Recommend
CEO approval
Business Outlook

Pros

If you focus hard on sales, you will do great. Just talk to people and get people on board. Everything is good 9n paper, they have a good 401k plan and the pto is fair, you get 4 hours every 2 weeks. It can add up. Health benefits can he good, don't get the cheapest one. Dental is pretty good.

Cons

You have to ignore how the company operates. They have little to no customer service, the companies main focus is getting the panels on the roof, nothing else. As soon as that happens, the customer no longer exists and if there's a problem the company expects the customer to get more panels instead of resolving the issue. Burn out is real. The company only likes to focus on positive, very much toxic positivity. The focus on numbers is way too extreme. They really expect you to put everything into making numbers.

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5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Company Culture Training Autonomy Great Pay

Cons

Difficult Industry Knocking Doors Competitive

1.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay per hour isn’t bad and you just kind of walk around the store and no one from the company will really check up on you besides whoever else is scheduled with you

Cons

Such a disorganized company. The stores you get sent too is based on your address I had put a different home address for personal reasons and explained I actually lived somewhere else said they’d made accommodations, they lied and didn’t even though they could’ve. They change their standards whenever they want I got fired because of a requirement they changed mid employment, I was making the requirements that was told to me when I first got hired but after a month they decided to change it and let me go the same day because I “wasn’t meeting that requirement” when it literally was just made up. So many pointless meetings everyday where they just repeat the same stuff everyday. The only successful people at this position are people who constantly harass customers in the store and so many people would get banned from certain stores due to complaints but the company will not punish them or anything if anything they almost encourage this behavior. Do not work for this company they’re a scam. They say they offer a “rate reduction” program to homeowners but it isn’t, they just want to get people trapped in a long contract for years that they just keep raising prices. They are not an honest company. The hours are terrible it is mandatory that you work every weekend and they make it a huge deal if you try to take it out saying you can get written up for it.

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