Pros
no pros at all with this company
Cons
every day techs either get fired or leave the company, and the company does not care about you at all. they will expect you to close so many tickets and in the main time, they want you to talk angry customers over the phone. when the customers call you they expect to solve their issue and the company does want you to stay with customer on phone for more than 10 minutes, it is not a password reset job, it is linux troubleshooting, it requires time, if you do not solve the issue the customer will give you bad rating after the phone is over. if you plan to stay to solve the issue then it will bring down your performance because the company wants to answer many calls. every week you get a warning to about our performance to let you go. everyone is really really stressed in the tech level and the management does not care about you at all. do not waste your time working with Synology. instead of getting experience will be ended up with a lot stress. if you do the same job in another company, you will get paid 6 figures but here the pay same is same to working in a fast food restaurant. all the good review you see here they are all fake.