Pros
Benefits are good, the training I received when I first started was decent, they pay for licensing and the coworkers are generally friendly good people.
Cons
I wrote a nice stellar review for T. Rowe during my first year but I had to go back and delete it because things took a steep turn down the toilet. The workplace department (WISE) has had 5-8 hours of over time each week consistently for over 6 months. We work 10+ hours a day with 30 minute lunches for months on end. It would be nice if they gave raises and maybe a nice bonus as a thank you for all this extra work but those are non-existent for most of us. Different excuses were given to everyone as to why they were not receiving a raise, so unless you have have absolutely perfect metrics don't expect to be recognized or rewarded. Even if your call quality, service and accuracy is great it doesn't matter, these things don't seem to be important to T. Rowe Price. They've fallen so far behind in hiring people that all they care about is answering as many calls as possible as quickly as possible. This combined with the closure of the Tampa office really highlights the companies priorities right now. Quantity over quality. It's sad to see as there seemed to be a lot of potential when I first started, but now everyone in the office is depressed and hates their job.