An unfulfilling role with no support from supervisors - Retail Investment Services Associate T. Rowe Price Employee Review

2.0
Dec 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Benefits Competitive Pay Work from home during COVID-19

Cons

Supervisors will actively avoid helping you with escalated calls when it is their job to take over escalated calls. The associates who are supposed to be available to assist phone reps with questions often don't have the answers themselves and provide misinformation. High call volume "season" where phone reps are taking calls non-stop from open to close and working overtime almost every day of the week is from November to April which is half a year. There is too much focus on low time metrics and not enough focus on call quality.

Explore other reviews about T. Rowe Price

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

They are great people to work with

Cons

None I can think of

3.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Total compensation is competitive, new hires are eager to jump in, and it seems like a company strategy is finally coming together. Things continue to move slowly though because projects from the loudest voice or most tenured associates tend to get prioritized and throw off critical investments into fixing data, process, and tech debt issues to mature our ability to market like it’s 2026 instead of 2016.

Cons

Too many bottlenecks to execution; If you’re seeking to make a meaningful impact, don’t expect it fast. Expect to navigate uncertainty while the company claims to help clients do this for their portfolios instead of helping associates to help clients — This is branded fluff for leadership without clear direction, driving teams to waste too much time and energy in meetings and boring demo decks every month to make being busy look like value by being the loudest voice, which is what you’ll notice many of the most tenured associates do best. Slides might look pretty but AI doesn’t make sense of this noise and clients don’t benefit from all the hours spent in PowerPoint. Unclear ownership leads to internal redundancies or team friction, on top of the inconsistent documentation and fragmented data siloes that are ironically impeding readiness for AI mandates coming from the CEO.

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