Used to be good, has gone downhill - Senior Client Services Representative T. Rowe Price Employee Review

2.0
Oct 21, 2024
Recommend
CEO approval
Business Outlook

Pros

The benefits and compensation are competitive for the industry and the retirement plan match is incredible. Licensing and upkeep of licenses is entirely handled by the company. Low level management is good.

Cons

Upper management is entirely disconnected from their low level employees. Net pay is very low for the area, and if you work in the satellite offices your chances of moving out of customer service or sales are basically little to none. Burnout is incredibly high and after about two years most employees will openly say how hopeless they are about their future prospects are.

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T. Rowe Price Response
1y
Thank you for sharing your feedback with us, and thank you for your service to the firm’s clients. We’re glad to hear you’ve enjoyed your compensation, benefits, direct-line managers, and opportunities to grow your career by becoming a registered representative. Based on feedback from associates like yourself, we’ve created new resources to help you take your career where you want to go next.  We encourage you to discuss your career aspirations with your manager and visit Career Compass for resources.

Explore other reviews about T. Rowe Price

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good mentorship Strong brand in market

Cons

Strict compliance can slow down processes

3.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Total compensation is competitive, new hires are eager to jump in, and it seems like a company strategy is finally coming together. Things continue to move slowly though because projects from the loudest voice or most tenured associates tend to get prioritized and throw off critical investments into fixing data, process, and tech debt issues to mature our ability to market like it’s 2026 instead of 2016.

Cons

Too many bottlenecks to execution; If you’re seeking to make a meaningful impact, don’t expect it fast. Expect to navigate uncertainty while the company claims to help clients do this for their portfolios instead of helping associates to help clients — This is branded fluff for leadership without clear direction, driving teams to waste too much time and energy in meetings and boring demo decks every month to make being busy look like value by being the loudest voice, which is what you’ll notice many of the most tenured associates do best. Slides might look pretty but AI doesn’t make sense of this noise and clients don’t benefit from all the hours spent in PowerPoint. Unclear ownership leads to internal redundancies or team friction, on top of the inconsistent documentation and fragmented data siloes that are ironically impeding readiness for AI mandates coming from the CEO.

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