Does TCC, LLC pay their employees well?

According to anonymously submitted Glassdoor reviews, TCC, LLC employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at TCC, LLC. This rating has been stable over the past 12 months.

How satisfied are employees working at TCC, LLC?

74% of TCC, LLC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TCC, LLC 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TCC, LLC?

Customer Service Representative (6) , Customer Solutions Specialist (3) , Customer Ambassador (2)

What are the pros of working at TCC, LLC according to real employee reviews?

"Great benefits" ((in 3 reviews)); "The pay is great and you can learn and grow in this company" ((in 2 reviews))

What are the top reviewed TCC, LLC locations?

Hunt Valley , Cockeysville , Baltimore , Towson , Timonium

TCC, LLC reviews

Friendly environment with nice people! - Anonymous employee TCC, LLC Employee Review

5.0

Mar 19, 2020

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- The people for sure! Even as a very new person everyone was so friendly to me. - The office is really nice. High ceilings, bright and colorful. Great break room. - Great learning/networking opportunity.

Cons

Not necessarily cons, but just to be realistic: - They expect a very high quality of work so definitely not the place to be if you don't have strong drive and a self-starting and customer focused work ethic. Hard work is rewarded! - Customer service can be a challenge, but luckily at TCC you're surrounded by a lot of friendly people who make the environment fun!

TCC, LLC Response

6y

We agree completely - we do have high expectations when it comes to our team and our work. Those who do well at TCC take the time to ask questions and learn, and enjoy helping others. We would also agree that our people are a big part of why working at TCC is so rewarding. Thank you for taking the time to post this review. We're glad to hear you've enjoyed the supportive and friendly culture that we've built at TCC.

Explore other reviews about TCC, LLC

5.0

Nov 18, 2023

Administrative

Recommend

CEO approval

Business Outlook

Pros

Compensation and benefits fair Good workplace culture. Management is open and available and reasonable. Time off is standard for industry. Professional development and growth opportunities (cross-training). Company host employee engagement activities.

Cons

I don't have any cons.

TCC, LLC Response

2y

Thank you for sharing such positive feedback about your experience with us. We're delighted to hear that you found our compensation and benefits fair, appreciated our workplace culture, and felt management was open and reasonable. It's great that you found value in our professional development and employee engagement activities, too. We appreciate your suggestions for enhancing learning opportunities and employee compensation and benefits. We'll certainly take this into consideration as we strive to be the best option for our employees.

1.0

Jul 13, 2022

Customer service ambassador

Recommend

CEO approval

Business Outlook

Pros

Every Sunday off. Offer remote work for evening shift employees. Self paced training&development program. Great benefits. CEO is very hands on and present.

Cons

Offer a rotational Saturday shift that becomes every Saturday with no notice. High turn over/no staff. Does not disclose during hiring process that you will be required to make upsells/cross sells on most calls. Training is inadequate/too short. Micromanage everything you do. Supervisors are not well trained and rarely provide helpful assistance. Company culture is completely unprofessional/toxic. The pay may be higher than some jobs, but is still not enough in comparison to similar jobs (and they’ll repeatedly tell you how you should be thankful because the pay is so good-it’s not, fast food employees are paid similar/higher wages). Unless a customer asks to speak with a supervisor to tell them how great you are- YOU WILL NEVER BE RECOGNIZED FOR A JOB WELL DONE. Will say Customer Ambassadors are the front lines of their service- what they mean is that you are expendable and supposedly easily replaced-(literally had a supervisor say I was expendable and easily replaced!)

1

TCC, LLC Response

4y

Thank you for sharing your feedback here. Our Customer Ambassadors are indeed our front lines of our service and therefore, every single Ambassador is essential to the continued success of our business and we are sure to let them know how valuable they are every chance we get. At TCC, we value honesty and transparency, so we are sure to make all hours and shifts known day one, but sometimes changes happen last minute and we do our best to communicate these as clearly as we can. If you want to share more feedback, we encourage you to please reach out to our CEO directly, as you well know, she is very hands on and present within the company and will be more than happy to address your concerns.

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Friendly environment with nice people! - Anonymous employee TCC, LLC Employee Review

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