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TCC, LLC

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TCC, LLC reviews

Not Worth It - Customer Solutions Specialist TCC, LLC Employee Review

2.0
Aug 13, 2021
Customer solutions specialist
Recommend
CEO approval
Business Outlook

Pros

- Willing to work with schedule changes - Work starts at 11:30 am - Work one Saturday every 7 weeks - You will have Sundays off

Cons

- Unrealistic when it comes to your average handle time on the phone and your after call work time - Always understaffed - Required to up-sell on almost every call (wasn’t informed of this during the interview) - Requires a lot from agents, but only pay $14/ hr. - Recognize your downfalls more than your achievements - Will approve your requested time off, then take it away at the last minute

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TCC, LLC Response
4y
As a company that strives to be the best at what we do and provide the best solutions for our clients, it’s important that we set and meet certain goals. While we do pride ourselves on setting the bar high in the industry, we are always looking for ways to improve. Thank you for your feedback.

Explore other reviews about TCC, LLC

5.0
Nov 18, 2023
Administrative
Recommend
CEO approval
Business Outlook

Pros

Compensation and benefits fair Good workplace culture. Management is open and available and reasonable. Time off is standard for industry. Professional development and growth opportunities (cross-training). Company host employee engagement activities.

Cons

I don't have any cons.

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TCC, LLC Response
2y
Thank you for sharing such positive feedback about your experience with us. We're delighted to hear that you found our compensation and benefits fair, appreciated our workplace culture, and felt management was open and reasonable. It's great that you found value in our professional development and employee engagement activities, too. We appreciate your suggestions for enhancing learning opportunities and employee compensation and benefits. We'll certainly take this into consideration as we strive to be the best option for our employees.
1.0
Jul 13, 2022
Customer service ambassador
Recommend
CEO approval
Business Outlook

Pros

Every Sunday off. Offer remote work for evening shift employees. Self paced training&development program. Great benefits. CEO is very hands on and present.

Cons

Offer a rotational Saturday shift that becomes every Saturday with no notice. High turn over/no staff. Does not disclose during hiring process that you will be required to make upsells/cross sells on most calls. Training is inadequate/too short. Micromanage everything you do. Supervisors are not well trained and rarely provide helpful assistance. Company culture is completely unprofessional/toxic. The pay may be higher than some jobs, but is still not enough in comparison to similar jobs (and they’ll repeatedly tell you how you should be thankful because the pay is so good-it’s not, fast food employees are paid similar/higher wages). Unless a customer asks to speak with a supervisor to tell them how great you are- YOU WILL NEVER BE RECOGNIZED FOR A JOB WELL DONE. Will say Customer Ambassadors are the front lines of their service- what they mean is that you are expendable and supposedly easily replaced-(literally had a supervisor say I was expendable and easily replaced!)

1
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TCC, LLC Response
4y
Thank you for sharing your feedback here. Our Customer Ambassadors are indeed our front lines of our service and therefore, every single Ambassador is essential to the continued success of our business and we are sure to let them know how valuable they are every chance we get. At TCC, we value honesty and transparency, so we are sure to make all hours and shifts known day one, but sometimes changes happen last minute and we do our best to communicate these as clearly as we can. If you want to share more feedback, we encourage you to please reach out to our CEO directly, as you well know, she is very hands on and present within the company and will be more than happy to address your concerns.
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