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TCC, LLC

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TCC, LLC reviews

Don’t work here! - Customer Service Ambassador TCC, LLC Employee Review

1.0
Jul 13, 2022
Customer service ambassador
Recommend
CEO approval
Business Outlook

Pros

Every Sunday off. Offer remote work for evening shift employees. Self paced training&development program. Great benefits. CEO is very hands on and present.

Cons

Offer a rotational Saturday shift that becomes every Saturday with no notice. High turn over/no staff. Does not disclose during hiring process that you will be required to make upsells/cross sells on most calls. Training is inadequate/too short. Micromanage everything you do. Supervisors are not well trained and rarely provide helpful assistance. Company culture is completely unprofessional/toxic. The pay may be higher than some jobs, but is still not enough in comparison to similar jobs (and they’ll repeatedly tell you how you should be thankful because the pay is so good-it’s not, fast food employees are paid similar/higher wages). Unless a customer asks to speak with a supervisor to tell them how great you are- YOU WILL NEVER BE RECOGNIZED FOR A JOB WELL DONE. Will say Customer Ambassadors are the front lines of their service- what they mean is that you are expendable and supposedly easily replaced-(literally had a supervisor say I was expendable and easily replaced!)

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TCC, LLC Response
4y
Thank you for sharing your feedback here. Our Customer Ambassadors are indeed our front lines of our service and therefore, every single Ambassador is essential to the continued success of our business and we are sure to let them know how valuable they are every chance we get. At TCC, we value honesty and transparency, so we are sure to make all hours and shifts known day one, but sometimes changes happen last minute and we do our best to communicate these as clearly as we can. If you want to share more feedback, we encourage you to please reach out to our CEO directly, as you well know, she is very hands on and present within the company and will be more than happy to address your concerns.

Explore other reviews about TCC, LLC

5.0
Nov 18, 2023
Administrative
Recommend
CEO approval
Business Outlook

Pros

Compensation and benefits fair Good workplace culture. Management is open and available and reasonable. Time off is standard for industry. Professional development and growth opportunities (cross-training). Company host employee engagement activities.

Cons

I don't have any cons.

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TCC, LLC Response
2y
Thank you for sharing such positive feedback about your experience with us. We're delighted to hear that you found our compensation and benefits fair, appreciated our workplace culture, and felt management was open and reasonable. It's great that you found value in our professional development and employee engagement activities, too. We appreciate your suggestions for enhancing learning opportunities and employee compensation and benefits. We'll certainly take this into consideration as we strive to be the best option for our employees.
2.0
Nov 7, 2017
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Paid training, full time work, light rail accessibility, decent pay ($14/hr after 6 months)- a good place to work temporarily while you find a steady job, or a good place to work if you don't mind transforming into a robot Monday through Saturday

Cons

Absolutely zero upward mobility fueled by excessive outside hiring, culture of sexual and racial harassment, disrespectful treatment of employees, dishonest business practices for customers and dishonest/insufficient communication with employees

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