No Strategy, No Stability, and No Ability to Do Quality Work - Director TELUS Employee Review

TELUS Health is one of the most chaotic and directionless environments I’ve worked in. There is no real strategy—just sudden mandates from senior leadership that drop out of nowhere with fixed, unquestionable deadlines. These arbitrary fire drills wipe out months of meaningful roadmap work and force teams to abandon anything that would actually help customers. Quality is treated as an inconvenience. Teams are pressured to push out half-baked work just to satisfy whatever last-minute objective leadership has decided is now the “top priority.” It’s demoralizing to watch talented people reduced to producing output they cannot stand behind. Sales operates like a completely separate company, regularly making unrealistic promises to close deals, leaving product and engineering scrambling to deliver the impossible. The internal alignment is so poor it’s hard to believe anyone at the top understands what the product actually needs. The company’s real mission appears to be growth at any cost, and those costs are enormous: a deteriorating product, frustrated customers, and a work culture defined by fear, urgency, and burnout. Layoffs happen so frequently that entire areas of institutional knowledge have been wiped out, leaving the remaining teams trying to build and maintain complex systems with almost no historical context. Meanwhile, compensation sits noticeably below market, making it even harder to retain anyone capable of fixing the mess. If you value your career, your craft, or your sanity, look elsewhere. This environment will drain your motivation faster than you think.