Question 1

Is TELUS a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at TELUS have rated their employer with 3.7 out of 5 stars in 108 Glassdoor reviews. This is a higher than average score with the overall rating of TELUS employees being 3.5 out of 5 stars. Search open Customer Service Representative CSR Jobs at TELUS now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at TELUS.

Question 2

Does TELUS pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at TELUS with 3.9 out of 5 stars based on 108 anonymously submitted employee reviews. This is 16.7% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at TELUS.

Question 3

How happy are Customer Service Representative CSR professionals working at TELUS?

Accepted Answer

41% of Customer Service Representative CSR employees at TELUS would recommend their employer to a friend. This rating has decreased by 42% in the past 12 months. Customer Service Representative CSR professionals have also rated TELUS with a 2.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.9 rating for culture and values and 3.7 rating for career opportunities.

Question 4

What are the top reviewed jobs at TELUS?

Accepted Answer

Customer Service Representative (470), Sales Representative (447), Sales Associate (215), Business Analyst (206), Manager (157), Account Manager (144), Project Manager (142), Customer Service Representative (CSR) (112), Product Manager (95), Director (89), Account Specialist (83), Senior Strategy Manager (71), Senior Business Analyst (69), Senior Product Manager (67), Software Developer (63)

Question 5

What are the pros of working at TELUS according to real employee reviews?

Accepted Answer

"The benefits are good and atleast they do offer shares & some sort of bonus..even if it is small." ((in 932 reviews)); "Great culture and very remote friendly!" ((in 562 reviews)); "Good work life balance and security of a large corporation" ((in 548 reviews)); "Great work from home program" ((in 525 reviews)); "Telus has some great people that work hard and are very professional." ((in 497 reviews))

Question 6

What are the cons of working at TELUS according to real employee reviews?

Accepted Answer

"Poor management and pressure to meet quotas." ((in 393 reviews)); "Queueing and low salary." ((in 366 reviews)); "Better hope you don't get a bad manager who just enjoys cracking the whip to feed their ego and power trip" ((in 174 reviews)); "Sales targets set by senior leadership without resourcing to facilitate tactical operations pursuant to strategic objectives" ((in 96 reviews)); "Upper management does not care about those on the frontline at all." ((in 77 reviews))

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Flexible remote work, but limited growth opportunities

Good pay and benefits, but high stress and micromanagement

Great training and staff, but salary could improve

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