Pros
-Nobody can touch Telus' extended health/dental plans, and pension/share purchase match options are a nice plus. While I can't recommend working there solely for the health benefits, they're an excellent reason why many stay. -If you're the type who wants a 9-5 gig where expectations are low while you wait to retire, this is a great spot- many professionals work from home, and projects of any substance are handled by more skilled offshore teams or vendors. - Has a virtual monopoly on telecom in Western Canada. Unless your job gets moved offshore or you get hit with many of the constant reorganizations, it's pretty safe to say you'll be there a while.
Cons
- Don't believe the marketing, customers are only a source of revenue- and employees are only an expense. If you're looking for somewhere where you'll be valued for your contributions and want to make a difference, this isn't the right culture. Corporate and leadership actions consistently contradict the purported values of the organization and public-facing message. - Compensation is significantly below market. Union members need to fight tooth and nail for every penny or day off, and non-union professionals have wages frozen. Service discount benefits have been reduced greatly for cost savings and come with strings attached. With the exception of a portion of the health plans, everything, even a coffee, comes at a cost. - People advance by waiting for someone to retire, very difficult to even move laterally. - Teams are barely productive, as efforts are spent simply to maintain heavyweight process - Technology is extremely dated with very little incentive, willingness, (and as a result, skill) to change. Don't believe the innovation hype.