Great place to work, but management need to stop micro-managing.... - Customer Service Representative IV TELUS Employee Review

4.0
Jul 22, 2012
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits, good colleagues

Cons

constant issues with the network dealing with petty clients Team Managers like to micromanaged kind of disorganized and does not live up to the so called 'TELUS Values'

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Direct supervisor and clinical team members were excellent!!! Very supportive.

Cons

Lots of restructuring and program changes happening within the EAP . Not a stable place to work at the moment. Low pay. Caseload expectations of 7 clients per day (3 intakes + 4 follow up appts) with 30 minutes for lunch and 30 minutes for admin.

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