Telus International - Customer Service Representative TELUS Employee Review

3.0
Nov 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits, PTO, guaranteed 40 hours, 2 days off in a row every week, set schedule, decent pay rate, easy, paid training

Cons

Management plays favorites BAD, if you want to be promoted (and they are always promoting) make sure you make friends with the people in power and make sure you NEVER are late and NEVER miss a day. The company backs out of promises often, such as bonuses. Changes in this company are a definite and they will happen at the drop of a dime, this includes closing down your department and training you for something else. Management has no knowledge of the job they are managing. They are not required to have any skill in the department. YOU ARE JUST A NUMBER. No one will care if you have an emergency or sick child. Even if you are in the hospital, your absense will still count against you. And you will get fired for absenses even if you are #1 in rank.

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5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Direct supervisor and clinical team members were excellent!!! Very supportive.

Cons

Lots of restructuring and program changes happening within the EAP . Not a stable place to work at the moment. Low pay. Caseload expectations of 7 clients per day (3 intakes + 4 follow up appts) with 30 minutes for lunch and 30 minutes for admin.

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