Overall better than average - Customer Services Representative TELUS Employee Review

4.0
Nov 23, 2012
Recommend
CEO approval
Business Outlook

Pros

- Opportunies for growth - Good team environment - Perks (stock options, discounts on products, double / triple time pay for over time) - Soild values

Cons

- Lack of organization (working for a relatively new department) - Lack of work life balance at times - Difficult commute, in an unsafe area of the city

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Direct supervisor and clinical team members were excellent!!! Very supportive.

Cons

Lots of restructuring and program changes happening within the EAP . Not a stable place to work at the moment. Low pay. Caseload expectations of 7 clients per day (3 intakes + 4 follow up appts) with 30 minutes for lunch and 30 minutes for admin.

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