Be prepared to study! - Customer Service Representatives TELUS Employee Review

2.0
Nov 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Top notch facility, lots of parking.

Cons

Be prepared to study! There is an overwhelming amount of information to learn very quickly. (You will be tested, and cut, if you don't score well.) Also, the shifts are set up in very odd hours.

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Direct supervisor and clinical team members were excellent!!! Very supportive.

Cons

Lots of restructuring and program changes happening within the EAP . Not a stable place to work at the moment. Low pay. Caseload expectations of 7 clients per day (3 intakes + 4 follow up appts) with 30 minutes for lunch and 30 minutes for admin.

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