Not good - Customer Service Agent TELUS Employee Review

2.0
Nov 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Awesome break room and thats it

Cons

Horrible pay, high expectations, managers don't communicate well, was not given my promised raise until i raised hell about it, does not contribute to 401k

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Direct supervisor and clinical team members were excellent!!! Very supportive.

Cons

Lots of restructuring and program changes happening within the EAP . Not a stable place to work at the moment. Low pay. Caseload expectations of 7 clients per day (3 intakes + 4 follow up appts) with 30 minutes for lunch and 30 minutes for admin.

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