Good to get started but not for long-term career - Multilingual Customer Support Agent TELUS Employee Review

3.0
Jun 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Great way to meet people Teams are very inclusive and value diversity Management is usually attentive to employee needs Potential to get promoted to other roles quite quickly

Cons

Sick leave is unpaid (or barely - if you are sick 2 days you get half a day paid by company but still lose the rest of the money) Weekend shifts/early shifts/late shifts Salary is low compared to other companies PTO is very hard to book depending on teams availability

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Direct supervisor and clinical team members were excellent!!! Very supportive.

Cons

Lots of restructuring and program changes happening within the EAP . Not a stable place to work at the moment. Low pay. Caseload expectations of 7 clients per day (3 intakes + 4 follow up appts) with 30 minutes for lunch and 30 minutes for admin.

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