Not what they used to be - Call Center Representative TELUS Employee Review

2.0
Nov 3, 2022
Recommend
CEO approval
Business Outlook

Pros

work from home (if that is a pro for you) many departments for movement stock options 3 weeks vacation starting point

Cons

very aggressive sales tactics and metrics - the word "mandatory" has been used by management in pushing certain products continuously looking for ways to pay employees LESS. Things like SPIFFS, bonuses, random prizes etc. are virtually non-existent now compared to years ago. Each contract they reduce starting wages and introduce wage freezes micromanagement little schedule flexibility. TELUS will force overtime, change your shift, or decline time off long and short based on on "business needs" minimal contact with direct support and coworkers outside of online tools like chat making relationship building difficult

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Direct supervisor and clinical team members were excellent!!! Very supportive.

Cons

Lots of restructuring and program changes happening within the EAP . Not a stable place to work at the moment. Low pay. Caseload expectations of 7 clients per day (3 intakes + 4 follow up appts) with 30 minutes for lunch and 30 minutes for admin.

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