Customer Care Agent - Customer Care Agent TELUS Employee Review

3.0
Aug 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Thorough training, overtime, several trainings to improve agent skills, in upselling, customer satisfaction guaranteed. Great flexibility, and the time to help customer not matter how long it took. Bonuses.

Cons

No room for growth(promotion wise). schedules changed every 30 days, guidelines and rules were implemented, but not enforced. Too much partiality.

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

3.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, remote locations, and decent pay rate.

Cons

Minimal communication, lack of work available

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