Work environment - Retention Specialist TELUS Employee Review

3.0
Jul 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Great benefits, bonuses and salary

Cons

Poor management, forces overtime during boxing day and black friday. Also sad that TELUS started laying off a lot of canadian agents to hire offshore

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Direct supervisor and clinical team members were excellent!!! Very supportive.

Cons

Lots of restructuring and program changes happening within the EAP . Not a stable place to work at the moment. Low pay. Caseload expectations of 7 clients per day (3 intakes + 4 follow up appts) with 30 minutes for lunch and 30 minutes for admin.

See reviews by: Helpful|Rating|Date|All