Lack of support for disabilities - Customer Service TP Employee Review

3.0
Apr 29, 2018
Recommend
CEO approval
Business Outlook

Pros

Colleagues make your day better

Cons

Managers don't get the time to support their teams Quality is forever changing & makes it 20x harder to pass your calls Lack of understanding for chronic illnesses Lots of empty promises

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TP Response
7y
Thank you for sharing your detailed review about your experience here in TP. We wanted to let you know that our employees are our top priority and we are sorry if you haven't felt that way. With regards to situations like this, we recommend that you visit your local HR in order for them to guide you on what to do. We wish you all the best and we hope you are well.

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5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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