Stay away. Protect your mental well-being. - Customer Service Representative TP Employee Review

1.0
Oct 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Easy job that even the most simple of people can learn.

Cons

Want to be treated like a number? Work here. HR is a joke. Threatened to be fired while I am protected by FLMA. Force you to move to a schedule you don't want to encourage you to quit once you make too much money. They promote the most exploitable employees first to further exploit them. My boss does his bosses work and rarely has time to manage his own team because of how lazy management is above the immediate management level. You work various campaigns to which you get no benefits. You work travel services? No discounts on flights/hotels. You work for cell phone carrier? No discounts on phones. Most incentives are thought up by someone who gets allotted an amount to spend to make us happy. The problem is, the incentive programs aren't usually controllable. As long as you do your job you can get these incentives, it simply happens to be luck rather than skill that determines the winner of these incentives. This is the biggest smoke an mirrors show I've ever been a part of. I literally sat through a training on harassment while listening to other members of the class harassing each other with absolutely no control by the trainer.

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TP Response
3y
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

Explore other reviews about TP

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

My group of supervisors and our manager work really well together. The upside of this company is the ability to work from home and the support you are given is better than most places I have worked.

Cons

this can only be said for my project as we do not always have a clear path of what the upper management is looking for us to do

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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