Good Remote Work Employer - Anonymous employee TP Employee Review

3.0
Aug 2, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Lots of remote work opportunities - Decent salary - Work is challenging and fulfilling - Company has decent values and strives to be a good corporate citizen

Cons

The company doesn't have a lot of cons, but the ones it has are very bad, debilitating, and exhausting. - New employee onboarding is a nightmare. Very unorganized. It took 3 months to receive a laptop, and 6 months to get VPN access. Once you're hired, you never hear from HR again. For the first 3 to 6 months, you spend more energy trying to get the systems and processes you need in order to get work done than you actually do performing any work. - For a company that is supposed to be good at technology, this company is really bad at technology for their own employees. - Communicating within the organization is a nightmare. There are very few org charts, so it's hard to know who to go to for what. You're literally cold-calling people within your own company trying to get work done. Some of them are great communicators who respond in a decent amount of time. But others are unresponsive. It only takes 1 or 2 who are unresponsive to create a very frustrating work experience.

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TP Response
2y
Thank you for bringing this issue to our attention. We’re sorry you had a bad experience, and we want to do better. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com with additional feedback so we can further assist you.

Explore other reviews about TP

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

My group of supervisors and our manager work really well together. The upside of this company is the ability to work from home and the support you are given is better than most places I have worked.

Cons

this can only be said for my project as we do not always have a clear path of what the upper management is looking for us to do

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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