if your desperate - Msr TTEC Employee Review

1.0
Nov 20, 2016
Recommend
CEO approval
Business Outlook

Pros

-easy to get hired -hard to get fired -eventually your day ends and you get to go home

Cons

-would pay you less if they could get away with it -excellent customer service acknowledged with disruptive phony enthusiasm, clapping and recycled Mylar balloons -random enforcement of rules -"leadership" that asks everybody else what their plan is, yet never provides one of their own -no raises -no reviews

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TTEC Response
9y
We apologize that your experience with TeleTech didn't match our reputation as a great company to work in. We always ask for your opinion because we want to make sure that you like what we're doing. At times, it may not be favorable to a single person, but we take into consideration what would benefit the company as a whole. We certainly have reviews and performance evaluation of employees as this is mandatory. If for any instance, you did not experience this, please let us know by emailing socialmediateam@teletech.com so we can further understand what had happened and make sure this does not happen again. Thank you once again for your feedback.

Explore other reviews about TTEC

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at TTEC is good mainly because it offers remote work, flexible schedules, and an easy entry point for beginners. You also get paid training, decent benefits, and a supportive team environment, with some chances to move up

Cons

Working at TTEC can be tough because of low pay, high stress from constant customer calls, and inconsistent management. Schedules can also change, training may feel rushed, and there’s high turnover with limited job security

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TTEC Response
2mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the remote work options, flexible schedules, paid training, benefits, and supportive team environment, as well as opportunities to grow. We also take note of your comments regarding workload, compensation, training pace, management consistency, and job stability, as these insights are valuable in helping us continue to improve the employee experience. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.
5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
1w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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