TTEC Customer Service (CSR) reviews

3.2

49% would recommend to a friend

(3,062 total reviews)
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Kenneth D. Tuchman

53% approve of CEO

44% positive business outlook

Customer Service (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 3,062 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

3K reviews
1.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote. Everything else is bad.

Cons

Management is awful. Nobody knows what they are doing.

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TTEC Response
20h
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the opportunity to work remotely. We also appreciate you taking the time to share your concerns regarding management and your overall experience. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen the support we provide across our teams. We wish you all the best in your future endeavors.
3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Extra benefits like health insurance, Cab facility, Rotational shifts

Cons

Worst hierarchy, no growth, lowest salary in the market, Only if you share a good bond with your superiors, you will get noticed. No performance bonus or appreciation.

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TTEC Response
20h
Thank you for sharing your feedback and for being part of TTEC for more than three years. We’re glad to hear you value the benefits, including health insurance, transportation support, and flexible shifts. We also appreciate you taking the time to share your concerns regarding career growth, compensation, recognition, and leadership. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support and recognize our teams. We appreciate you taking the time to share your feedback and wish you continued success in your role.
2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The position was work from home

Cons

Lied to customers and didnt really help them

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TTEC Response
20h
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the opportunity to work remotely. We also take your concerns regarding the customer experience and workplace expectations seriously. Feedback like yours helps us identify opportunities to strengthen communication, support our teams, and continuously improve the employee and customer experience. We appreciate you taking the time to share your feedback and wish you all the best in your future endeavors.
Viewing 1 - 3 of 3,062 Reviews

Glassdoor has 13,275 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.