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      TTEC

      Engaged Employer

      TTEC reviews

      Nesting Coach - Nesting Coach TTEC Employee Review

      3.0
      Nov 27, 2016
      Nesting coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depending on your location and project, things can be great. The first project and location I worked for, I absolutely LOVED my job. My manager was awesome. We had alot of flexibility and it seemed like I mattered. The training is long but necessary and the trainer I had was great. I was promoted fairly quickly to Nesting coach after a pretty tedious interviewing process. After a few months of Nesting Coach, I filled in a few times for Team Leads even though I wasn't paid extra for this work.

      Cons

      My project closed down and although I was allowed to go to another location, many of my coworkers lost their jobs with about a month's notice. At the new location, it was horrible. Management and other employees were very quickly. I was told that it seemed like I "just didn't care" about my job even though I definitely did. Constantly had coworkers "tattling" trying to get ahead. Filled in for a Team Lead for 3+ months without extra pay or benefits, and was skipped over for the permanent position. Horrible culture at this location.

      avatar
      TTEC Response
      9y
      Thank you for your feedback! We are glad you had a great time as a nesting coach at TeleTech. We also want to apologize if transferring to another location didn't turn out as expected. If it's fine with you, can you email us the location where you transferred at socialmediateam@teletech.com? Good luck in your future endeavors and we wish you nothing but the best!

      Explore other reviews about TTEC

      5.0
      Apr 13, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at TTEC is good mainly because it offers remote work, flexible schedules, and an easy entry point for beginners. You also get paid training, decent benefits, and a supportive team environment, with some chances to move up

      Cons

      Working at TTEC can be tough because of low pay, high stress from constant customer calls, and inconsistent management. Schedules can also change, training may feel rushed, and there’s high turnover with limited job security

      avatar
      TTEC Response
      2mo
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the remote work options, flexible schedules, paid training, benefits, and supportive team environment, as well as opportunities to grow. We also take note of your comments regarding workload, compensation, training pace, management consistency, and job stability, as these insights are valuable in helping us continue to improve the employee experience. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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