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      TTEC

      Engaged Employer

      TTEC reviews

      Better call center than most out there - Member Service Representative TTEC Employee Review

      4.0
      May 11, 2012
      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Company has long-term history * I feel valued in my team and in the center * I am given the respect I deserve * Treated like a person, not a number

      Cons

      * Would like a bit more empowerment in my duties * Outdated computer systems moved from another location * Site needs a real cafeteria (not just vending machines)

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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