Is TTEC a good company to work for as a Member Service Representative?

Member Service Representative professionals working at TTEC have rated their employer with 2.9 out of 5 stars in 67 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Member Service Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Member Service Representative interview questions at TTEC .

Does TTEC pay Member Service Representative employees well?

Member Service Representative professionals rate their compensation and benefits at TTEC with 2.9 out of 5 stars based on 67 anonymously submitted employee reviews. This is 6.7% worse than the company average rating for salary and benefits. Find out more about Member Service Representative salaries at TTEC.

How happy are Member Service Representative professionals working at TTEC?

70% of Member Service Representative employees at TTEC would recommend their employer to a friend. This rating has increased by 29% in the past 12 months. Member Service Representative professionals have also rated TTEC with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"It was a great work from home job" ((in 966 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 433 reviews)); "Culture is good and salalry also" ((in 225 reviews)); "Work environment is good and friendly" ((in 169 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 492 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

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TTEC Member Service Representative reviews

2.9

70% would recommend to a friend

(67 total reviews)

Kenneth D. Tuchman

42% approve of CEO

45% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.3

Senior management

3.2

Career opportunities

2.9

Work/Life balance

2.9

Compensation and benefits

Member Service Representative employees have rated TTEC with 2.9 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Member Service Representative professionals have an average working experience there. TTEC is rated 24% below average by Member Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

67 reviews

4.0

Dec 30, 2025

N/A

Member service representative

Recommend

CEO approval

Business Outlook

Pros

Depending on the project, schedule flexibility.

Cons

Stressful work environment. High call volume at times, no time to mentally recoup.

TTEC Response

6mo

Thank you for sharing your feedback and for your years of service with TTEC. We’re glad to hear you appreciated the flexibility offered by certain projects. We also value your comments about workload and the stress that can come with high call volumes — feedback like this helps us identify ways to better support our teams. We wish you continued success in your future endeavors.

3.0

Sep 23, 2025

TTEC

Member service representative

Recommend

CEO approval

Business Outlook

Pros

- Steady work schedule - Opportunities for Promotions

Cons

- You’re presented with a premade schedule and you can only choose the days off from what’s given to you. - A tad unorganized - We had a pipe leak and had to work in hazardous conditions for a few weeks before it was resolved. We had to use porta potties and clock out to use the restroom.

TTEC Response

10mo

Thank you for sharing your feedback. We’re glad to know you valued the steady schedule and career growth opportunities. We’ve noted your comments on scheduling, organization, and the work environment, and will use them as we continue strengthening the employee experience. We appreciate your contributions during your time with us and wish you success in your future endeavors.

2.0

Jul 29, 2025

TTEC is not horrible, just know what you're signing up for.

Member services representative

Recommend

CEO approval

Business Outlook

Pros

They provided adequate training, and working from home is a plus. Monthly incentives are provided as a "bonus" on your paycheck. That "bonus" rounds out to be about $150/month if you meet all established metrics.

Cons

The required metrics are tightened month after month until it is virtually impossible to meet them. Once you get to that point, you're only making your hourly wage you were hired at AND they do not offer raises. Your monthly "bonus" is what they consider your raise, so you will never make any more than what you agreed to at hiring, no matter how long you've been there. Plus, it helps if you're a critical thinker and good on your feet because once you're out of training, you are pretty much on your own. There is support out there (is what you're told), but when you need it and reach out, there is rarely a response. For some, it can be a difficult (or impossible) learning curve.

TTEC Response

11mo

Thank you for sharing your detailed feedback. We’re glad to hear you found value in the training and work-from-home options. Your insights on metrics, support, and compensation are important to us and help identify areas where we can continue improving the employee experience.

Viewing 1 - 3 of 67 Reviews

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TTEC is not horrible, just know what you're signing up for.

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