There're awful. (Work at Home Position) - Virtual Customer Service Representative TTEC Employee Review

1.0
Jan 30, 2018
Recommend
CEO approval
Business Outlook

Pros

There's not any, only except that you will get paid.

Cons

1. Training is Awful. I remember just sitting there and feeling the negative energy of the female trainer explaining everything to us but not absorbing the information fully because she~as the trainer is not really trying to train you well. In truth, there're not really trying to make you good at your job. You're just there until they don't need you anymore and hopefully in their eyes.... you fall off before then because they don't want to pay anybody unemployment. Trust me, I would know. The calls are back to back and even though they can slow down the queue of calls coming through like a tsunami...they won't. They'll speed up the calls and you'll end up not able to take any calls anymore because it'll just be too stressful. Yes, I did get paid but how long will you be able to make that check before you fall down and crash due to a mental breakdown. Oh God, and don't expect sympathy or relief from your supervisors....there're evil just as well. There're in on the con game going on at teletech. You see, I never quit my job...They fired me due to a schedule battle but I refused to quit. After they fired me, I went to file for my unemployment benefits. Of course they denied me at first but when I had to go to my unemployment appeals case and prove my story, I WON THE CASE. The story is long and maybe one day I'll write a book about it but I won my unemployment appeals case against these evil people.

Explore other reviews about TTEC

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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